Freshpaint - Notice history

We now consider this incident resolved, but will reopen should the need arise. The team is continuing to work on long term options.

We are continuing to monitor things on our end. The issue is temporarily mitigated, and the team is working on a longer-term fix. We have also communicated with affected customers directly.

YouTube videos are starting to load again for customers using Freshpaint's video proxy service. We are continuing to monitor the situation.

YouTube videos served through Freshpaint continues to be down. We're investigating our options and we expect to have an update in the next several hours.

We have deployed a fix for the errors serving videos hosted on Vimeo and Wistia. YouTube videos continue to experience an elevated failure rate.

An elevated rate of failures from the YouTube service has caused a cascading chain impacting all videos served by the Freshpaint Video Proxy, including those served by Vimeo and Wistia. A fix is in progress for Vimeo and Wistia, but no fix has been identified for the YouTube issues.

The elevated rate of failures for the YouTube proxy should now be resolved for all customers.

We have scaled our services, which has partially reduced the error rate. We continue to see more errors than typical for the YouTube video proxy. We are actively investigating the root cause of the incident.

We've located the source of the issue and implemented a fix. We are beginning to see remediation.

We have identified a fix and are rolling that out. Some users may see videos working immediately, while others may see it shortly.

While we've made some progress, we are continuing to investigate the issue.

We have several leads that we're looking at, but no certainly identified cause yet. The team is continuing to investigate.