Freshpaint Status - Incident history https://status.freshpaint.io Freshpaint Mon, 9 Mar 2026 17:56:43 +0000 Processing for Events is Delayed Type: Incident Duration: 2 hours and 38 minutes Affected Components: Destinations Mar 9, 17:56:43 GMT+0 - Investigating - We have identified an incident preventing events from being successfully processed and delivered to all destinations. We are currently investigating the cause of the incident and will provide an update shortly. Mar 9, 18:14:42 GMT+0 - Monitoring - A configuration error with a Google Analytics 4 endpoint resulted in a code failure inside of our ingest processing code that prevented some batches of events from being processed and delivered successfully. We have repaired the error and are working on restoring any events that may have been lost during the incident. Delivery to all events should now be operational again. We will continue to monitor while we backfill events and deploy a permanent fix to our ingest engine. Mar 9, 20:34:37 GMT+0 - Resolved - This incident has been resolved. We are continuing to work on backfilling impacted events and will send a more detailed email message to customers shortly. Type: Incident

Duration: 2 hours and 38 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>17:56:43</var> GMT+0</small><br><strong>Investigating</strong> - We have identified an incident preventing events from being successfully processed and delivered to all destinations. We are currently investigating the cause of the incident and will provide an update shortly..</p> <p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>18:14:42</var> GMT+0</small><br><strong>Monitoring</strong> - A configuration error with a Google Analytics 4 endpoint resulted in a code failure inside of our ingest processing code that prevented some batches of events from being processed and delivered successfully. We have repaired the error and are working on restoring any events that may have been lost during the incident. Delivery to all events should now be operational again. We will continue to monitor while we backfill events and deploy a permanent fix to our ingest engine..</p> <p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>20:34:37</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. We are continuing to work on backfilling impacted events and will send a more detailed email message to customers shortly..</p> ]]> Mon, 9 Mar 2026 17:56:43 +0000 https://status.freshpaint.io/incident/cmmjhgj7e053cs8500gj3e0er https://status.freshpaint.io/incident/cmmjhgj7e053cs8500gj3e0er Degraded performance and availability during security maintenance Type: Incident Duration: 2 hours and 16 minutes Feb 1, 00:45:31 GMT+0 - Investigating - Freshpaint service may experience intermittent disruption as a result of ongoing security maintenance. This will not impact data integrity but may result in temporary delays in event delivery and the Freshpaint app may be slow or temporarily unavailable. We will update this with more details shortly. If you have concerns or are experiencing issues please contact [support@freshpaint.io](mailto:support@freshpaint.io). Feb 1, 03:01:03 GMT+0 - Resolved - Maintenance has concluded and all Freshpaint services should now be working normally. Delivery to some destinations may have been delayed during maintenance. Please contact [support@freshpaint.io](mailto:support@freshpaint.io) if you experience any issues or have questions or concerns. Type: Incident

Duration: 2 hours and 16 minutes

<p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>00:45:31</var> GMT+0</small><br><strong>Investigating</strong> - Freshpaint service may experience intermittent disruption as a result of ongoing security maintenance. This will not impact data integrity but may result in temporary delays in event delivery and the Freshpaint app may be slow or temporarily unavailable. We will update this with more details shortly. If you have concerns or are experiencing issues please contact [support@freshpaint.io](mailto:support@freshpaint.io)..</p> <p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>03:01:03</var> GMT+0</small><br><strong>Resolved</strong> - Maintenance has concluded and all Freshpaint services should now be working normally. Delivery to some destinations may have been delayed during maintenance. Please contact [support@freshpaint.io](mailto:support@freshpaint.io) if you experience any issues or have questions or concerns..</p> ]]> Sun, 1 Feb 2026 00:45:31 +0000 https://status.freshpaint.io/incident/cml30rqiv07hy6uwg5xymvpv2 https://status.freshpaint.io/incident/cml30rqiv07hy6uwg5xymvpv2 Data Warehouse Syncing Delayed Type: Incident Duration: 3 days and 59 minutes Affected Components: Warehouses Jan 23, 21:00:00 GMT+0 - Identified - We're experiencing delays with data warehouse syncs. There is no risk of data loss, only temporary delays. We're working on implementing a fix. Jan 26, 19:15:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jan 26, 21:58:39 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 3 days and 59 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 23</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - We're experiencing delays with data warehouse syncs. There is no risk of data loss, only temporary delays. We're working on implementing a fix..</p> <p><small>Jan <var data-var='date'> 26</var>, <var data-var='time'>19:15:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jan <var data-var='date'> 26</var>, <var data-var='time'>21:58:39</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 23 Jan 2026 21:00:00 +0000 https://status.freshpaint.io/incident/cmkvinv6m09k9k44odqynpyup https://status.freshpaint.io/incident/cmkvinv6m09k9k44odqynpyup Degraded Google Ads Call Conversion Tracking Type: Incident Duration: 1 hour and 31 minutes Affected Components: Data Collection Dec 1, 22:46:16 GMT+0 - Identified - We have taken steps to attempt to restore service, but it is not yet restored. We are still working to determine the magnitude of the impact. Dec 1, 23:14:56 GMT+0 - Resolved - We have taken steps to mitigate the incident and expect service to be restored. Dec 1, 21:44:19 GMT+0 - Identified - We are currently investigating degraded google ads call conversion tracking. This affects customers who are using freshpaint's proxy to request replacement phone numbers from google. We are working to quickly restore service and determine the magnitude of the impact. Type: Incident

Duration: 1 hour and 31 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>22:46:16</var> GMT+0</small><br><strong>Identified</strong> - We have taken steps to attempt to restore service, but it is not yet restored. We are still working to determine the magnitude of the impact..</p> <p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>23:14:56</var> GMT+0</small><br><strong>Resolved</strong> - We have taken steps to mitigate the incident and expect service to be restored..</p> <p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>21:44:19</var> GMT+0</small><br><strong>Identified</strong> - We are currently investigating degraded google ads call conversion tracking. This affects customers who are using freshpaint's proxy to request replacement phone numbers from google. We are working to quickly restore service and determine the magnitude of the impact..</p> ]]> Mon, 1 Dec 2025 21:44:19 +0000 https://status.freshpaint.io/incident/cminofr0k01v5f7y2zjfn41x5 https://status.freshpaint.io/incident/cminofr0k01v5f7y2zjfn41x5 Processing for Some Events is Delayed Type: Incident Duration: 3 hours and 59 minutes Affected Components: Destinations, Freshpaint UI Nov 7, 20:12:47 GMT+0 - Resolved - We have verified that delivery of events to destinations is working normally without delays. The number of events which show traces in Event Verification in the Freshpaint UI may remain reduced for some customers as a mitigation for handling the current load. Nov 7, 16:14:00 GMT+0 - Identified - Delivery of some events is delayed by up to 40 minutes due to degraded performance in event processing caused by increased load. We have increased the scale of our event processing architecture to handle increased load and are actively monitoring performance. The Event Verification section of the management UI is also experiencing some issues as a result of the same processing delays. Nov 7, 18:20:00 GMT+0 - Identified - We have scaled our ingest capabilities and destination delivery is now working without delays. The Event Verification feature remains degraded due to the load on tracing services, and some delivered events may fail to appear in event verification in the web UI. Type: Incident

Duration: 3 hours and 59 minutes

Affected Components: ,

<p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>20:12:47</var> GMT+0</small><br><strong>Resolved</strong> - We have verified that delivery of events to destinations is working normally without delays. The number of events which show traces in Event Verification in the Freshpaint UI may remain reduced for some customers as a mitigation for handling the current load..</p> <p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>16:14:00</var> GMT+0</small><br><strong>Identified</strong> - Delivery of some events is delayed by up to 40 minutes due to degraded performance in event processing caused by increased load. We have increased the scale of our event processing architecture to handle increased load and are actively monitoring performance. The Event Verification section of the management UI is also experiencing some issues as a result of the same processing delays..</p> <p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>18:20:00</var> GMT+0</small><br><strong>Identified</strong> - We have scaled our ingest capabilities and destination delivery is now working without delays. The Event Verification feature remains degraded due to the load on tracing services, and some delivered events may fail to appear in event verification in the web UI..</p> ]]> Fri, 7 Nov 2025 16:14:00 +0000 https://status.freshpaint.io/incident/cmhp6s94i00aa12fuf6tkdcq9 https://status.freshpaint.io/incident/cmhp6s94i00aa12fuf6tkdcq9 Conversion events are not being accepted when sent to Reddit Type: Incident Duration: 2 days, 11 hours and 11 minutes Affected Components: Destinations Jul 8, 03:24:40 GMT+0 - Investigating - We are currently investigating this incident. Jul 9, 16:00:40 GMT+0 - Monitoring - Events are sending smoothly to Reddit as of yesterday. We will continue to monitor the situation closely. Jul 10, 14:35:42 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 2 days, 11 hours and 11 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 8</var>, <var data-var='time'>03:24:40</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>16:00:40</var> GMT+0</small><br><strong>Monitoring</strong> - Events are sending smoothly to Reddit as of yesterday. We will continue to monitor the situation closely..</p> <p><small>Jul <var data-var='date'> 10</var>, <var data-var='time'>14:35:42</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 8 Jul 2025 03:24:40 +0000 https://status.freshpaint.io/incident/cmctyv7qs00069c04u6fpzyka https://status.freshpaint.io/incident/cmctyv7qs00069c04u6fpzyka Issues with Login to Freshpaint Management UI Type: Incident Duration: 3 hours and 3 minutes Affected Components: Freshpaint UI Jun 12, 18:26:22 GMT+0 - Investigating - We are aware of an issue affecting the ability to log into the Freshpaint web management UI and are actively investigating. Delivery of events to integrations and all other features continue to function without issue. Jun 12, 21:29:14 GMT+0 - Resolved - Firebase has reported that all affected services are now operating normally. If you continue to experience any issues with login, please contact Freshpaint Support. Jun 12, 20:55:45 GMT+0 - Monitoring - Login is impacted by an upstream issue with Firebase, our authentication provider. We have reports that login is working for many customers again. We are monitoring and will provide further updates as we receive them from Firebase. Type: Incident

Duration: 3 hours and 3 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>18:26:22</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of an issue affecting the ability to log into the Freshpaint web management UI and are actively investigating. Delivery of events to integrations and all other features continue to function without issue..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>21:29:14</var> GMT+0</small><br><strong>Resolved</strong> - Firebase has reported that all affected services are now operating normally. If you continue to experience any issues with login, please contact Freshpaint Support..</p> <p><small>Jun <var data-var='date'> 12</var>, <var data-var='time'>20:55:45</var> GMT+0</small><br><strong>Monitoring</strong> - Login is impacted by an upstream issue with Firebase, our authentication provider. We have reports that login is working for many customers again. We are monitoring and will provide further updates as we receive them from Firebase..</p> ]]> Thu, 12 Jun 2025 18:26:22 +0000 https://status.freshpaint.io/incident/cmbtpmnmm000qxm3hqjmyrh8v https://status.freshpaint.io/incident/cmbtpmnmm000qxm3hqjmyrh8v Conversions are not appearing on Google Ads for some customers Type: Incident Duration: 48 minutes Affected Components: Destinations Apr 8, 21:16:45 GMT+0 - Investigating - Some customers using the Google Ads destination have reported issues with their conversions being reported on Google Ads. This only impacts customers using the Google Ads proxy destination and not customers directly using the Google Ads Conversions API. We are currently investigating this issue and will provide an update when we know more. Apr 8, 22:04:43 GMT+0 - Resolved - We have identified a fix and rolled it out. Google Ads destinations should now be working normally for all customers. Please notify us if you have any other issues. Type: Incident

Duration: 48 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>21:16:45</var> GMT+0</small><br><strong>Investigating</strong> - Some customers using the Google Ads destination have reported issues with their conversions being reported on Google Ads. This only impacts customers using the Google Ads proxy destination and not customers directly using the Google Ads Conversions API. We are currently investigating this issue and will provide an update when we know more..</p> <p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>22:04:43</var> GMT+0</small><br><strong>Resolved</strong> - We have identified a fix and rolled it out. Google Ads destinations should now be working normally for all customers. Please notify us if you have any other issues..</p> ]]> Tue, 8 Apr 2025 21:16:45 +0000 https://status.freshpaint.io/incident/cm990b836000gpbnvdtx84vhn https://status.freshpaint.io/incident/cm990b836000gpbnvdtx84vhn Increased Error Rates/Delays in Maps Type: Incident Duration: 2 hours and 1 minute Affected Components: Maps Mar 14, 18:55:00 GMT+0 - Investigating - We are currently investigating this incident. Mar 14, 20:11:00 GMT+0 - Identified - The issue has been narrowed down to a third-party CDN, investigating mitigations. Mar 14, 20:28:47 GMT+0 - Monitoring - We migrated CDN providers and have noticed the error rate return to normal levels. Monitoring for stability. Mar 14, 20:56:09 GMT+0 - Resolved - Error rates have returned to the expected baseline. Maps are stable and fully operational. Type: Incident

Duration: 2 hours and 1 minute

Affected Components:

<p><small>Mar <var data-var='date'> 14</var>, <var data-var='time'>18:55:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 14</var>, <var data-var='time'>20:11:00</var> GMT+0</small><br><strong>Identified</strong> - The issue has been narrowed down to a third-party CDN, investigating mitigations..</p> <p><small>Mar <var data-var='date'> 14</var>, <var data-var='time'>20:28:47</var> GMT+0</small><br><strong>Monitoring</strong> - We migrated CDN providers and have noticed the error rate return to normal levels. Monitoring for stability..</p> <p><small>Mar <var data-var='date'> 14</var>, <var data-var='time'>20:56:09</var> GMT+0</small><br><strong>Resolved</strong> - Error rates have returned to the expected baseline. Maps are stable and fully operational..</p> ]]> Fri, 14 Mar 2025 18:55:00 +0000 https://status.freshpaint.io/incident/cm8972yny000ujtubu4lyqmxe https://status.freshpaint.io/incident/cm8972yny000ujtubu4lyqmxe Increased Error Rates/Delays in Destination Sending Type: Incident Duration: 1 hour Affected Components: Destinations Mar 5, 17:48:00 GMT+0 - Resolved - A bug in our code caused attempts to send events to destinations to immediately fail and be written directly into our retry queue, causing a delay in event sending. This incident has now been resolved. Type: Incident

Duration: 1 hour

Affected Components:

<p><small>Mar <var data-var='date'> 5</var>, <var data-var='time'>17:48:00</var> GMT+0</small><br><strong>Resolved</strong> - A bug in our code caused attempts to send events to destinations to immediately fail and be written directly into our retry queue, causing a delay in event sending. This incident has now been resolved..</p> ]]> Wed, 5 Mar 2025 17:48:00 +0000 https://status.freshpaint.io/incident/cm7wayz66000fgixc0m7o44pd https://status.freshpaint.io/incident/cm7wayz66000fgixc0m7o44pd Increased Error Rates/Delays in Destination Sending Type: Incident Duration: 1 hour and 2 minutes Affected Components: Destinations Dec 6, 17:27:41 GMT+0 - Investigating - We are currently investigating this incident. Dec 6, 18:01:42 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Dec 6, 18:29:44 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 2 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>17:27:41</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>18:01:42</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>18:29:44</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 6 Dec 2024 17:27:41 +0000 https://status.freshpaint.io/incident/cm4d0r1ie000pb2ei3rlmh2pj https://status.freshpaint.io/incident/cm4d0r1ie000pb2ei3rlmh2pj Wistia proxy videos are failing to load for some mobile users Type: Incident Dec 6, 00:14:00 GMT+0 - Resolved - We've identified an elevated failure rate in loading Wistia videos via the Freshpaint Video Proxy on some mobile players. We are actively investigating this issue and will provide status updates through this page. As a reminder, the Freshpaint Video Proxy is a sunsetting product, and we recommend long-term that customers migrate to Freshpaint Video Hosting for their video needs. Type: Incident

<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>00:14:00</var> GMT+0</small><br><strong>Resolved</strong> - We've identified an elevated failure rate in loading Wistia videos via the Freshpaint Video Proxy on some mobile players. We are actively investigating this issue and will provide status updates through this page. As a reminder, the Freshpaint Video Proxy is a sunsetting product, and we recommend long-term that customers migrate to Freshpaint Video Hosting for their video needs..</p> ]]> Fri, 6 Dec 2024 00:14:00 +0000 https://status.freshpaint.io/incident/cm4hcc62m006wqcfhvhvaa8j9 https://status.freshpaint.io/incident/cm4hcc62m006wqcfhvhvaa8j9 Delay in ingestion Type: Incident Duration: 21 minutes Affected Components: Destinations Nov 21, 16:31:16 GMT+0 - Identified - We have identified an issue that is delaying ingestion and are deploying a fix. Nov 21, 16:52:40 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 21 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 21</var>, <var data-var='time'>16:31:16</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue that is delaying ingestion and are deploying a fix..</p> <p><small>Nov <var data-var='date'> 21</var>, <var data-var='time'>16:52:40</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 21 Nov 2024 16:31:16 +0000 https://status.freshpaint.io/incident/cm3rj4q71000m128v97m9p206 https://status.freshpaint.io/incident/cm3rj4q71000m128v97m9p206 Elevated failure rates on SQL transformations Type: Incident Duration: 1 day, 20 hours and 25 minutes Affected Components: Destinations Nov 20, 02:14:00 GMT+0 - Identified - The deprecated version of SQL transformations are failing in a single environment. Most customers are not impacted. Nov 21, 22:39:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 day, 20 hours and 25 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 20</var>, <var data-var='time'>02:14:00</var> GMT+0</small><br><strong>Identified</strong> - The deprecated version of SQL transformations are failing in a single environment. Most customers are not impacted..</p> <p><small>Nov <var data-var='date'> 21</var>, <var data-var='time'>22:39:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 20 Nov 2024 02:14:00 +0000 https://status.freshpaint.io/incident/cm3rgicl00001pl1yw2sl7uw7 https://status.freshpaint.io/incident/cm3rgicl00001pl1yw2sl7uw7 Some videos failed to load Type: Incident Duration: 11 hours Affected Components: Video Hosting Oct 15, 16:15:00 GMT+0 - Resolved - This incident has been resolved. Oct 15, 05:00:00 GMT+0 - Identified - On Monday evening, we deployed a change to our video infrastructure to enable better availability of metadata on videos. This change contained an error which did not immediately surface due to caching. As caches timed out, some videos experienced issues loading on Tuesday morning. The issue was resolved shortly after we detected it. Type: Incident

Duration: 11 hours

Affected Components:

<p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>16:15:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - On Monday evening, we deployed a change to our video infrastructure to enable better availability of metadata on videos. This change contained an error which did not immediately surface due to caching. As caches timed out, some videos experienced issues loading on Tuesday morning. The issue was resolved shortly after we detected it..</p> ]]> Tue, 15 Oct 2024 05:00:00 +0000 https://status.freshpaint.io/incident/cm2ap96g70001cdqpdcz7f66y https://status.freshpaint.io/incident/cm2ap96g70001cdqpdcz7f66y Maps are not loading for customers Type: Incident Duration: 1 hour and 20 minutes Affected Components: Maps Oct 4, 22:00:14 GMT+0 - Monitoring - We have identified the issue and have pushed a fix. We are currently monitoring. Oct 4, 23:20:17 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 20 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>22:00:14</var> GMT+0</small><br><strong>Monitoring</strong> - We have identified the issue and have pushed a fix. We are currently monitoring..</p> <p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>23:20:17</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 4 Oct 2024 22:00:14 +0000 https://status.freshpaint.io/incident/cm1v9qw0p006hal29gyazum48 https://status.freshpaint.io/incident/cm1v9qw0p006hal29gyazum48 YouTube videos are failing to load via the proxy Type: Incident Duration: 15 days, 9 hours and 45 minutes Aug 15, 06:04:20 GMT+0 - Investigating - We are experiencing an uptick in error responses from YouTube. Videos are loading, but are slow to load. Sep 10, 19:36:30 GMT+0 - Investigating - Some YouTube videos are failing to load via the Freshpaint Video Proxy. We are investigating the incident. Sep 25, 14:37:41 GMT+0 - Monitoring - The YouTube proxy seems to be working and we are monitoring the service. Sep 30, 15:49:26 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 15 days, 9 hours and 45 minutes

<p><small>Aug <var data-var='date'> 15</var>, <var data-var='time'>06:04:20</var> GMT+0</small><br><strong>Investigating</strong> - We are experiencing an uptick in error responses from YouTube. Videos are loading, but are slow to load..</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>19:36:30</var> GMT+0</small><br><strong>Investigating</strong> - Some YouTube videos are failing to load via the Freshpaint Video Proxy. We are investigating the incident..</p> <p><small>Sep <var data-var='date'> 25</var>, <var data-var='time'>14:37:41</var> GMT+0</small><br><strong>Monitoring</strong> - The YouTube proxy seems to be working and we are monitoring the service..</p> <p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>15:49:26</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 15 Aug 2024 06:04:20 +0000 https://status.freshpaint.io/incident/clzuvl02m21466gznblas1746h https://status.freshpaint.io/incident/clzuvl02m21466gznblas1746h YouTube videos are not loading Type: Incident Duration: 28 minutes Aug 14, 19:30:00 GMT+0 - Resolved - This incident has been resolved. Aug 14, 19:02:00 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 28 minutes

<p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>19:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Aug <var data-var='date'> 14</var>, <var data-var='time'>19:02:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Wed, 14 Aug 2024 19:02:00 +0000 https://status.freshpaint.io/incident/clzug2w5q540390hiocp3w76daz https://status.freshpaint.io/incident/clzug2w5q540390hiocp3w76daz Elevated error rates for YouTube videos Type: Incident Duration: 3 days, 3 hours and 42 minutes Aug 6, 16:41:05 GMT+0 - Investigating - We are aware of elevated error rates in the YouTube video proxy and are actively investigating. Aug 6, 21:05:50 GMT+0 - Identified - We have identified the issue and implemented a temporary mitigation. The team is working on a longer-term fix. Aug 7, 01:21:51 GMT+0 - Monitoring - After a setback, we are now able to confirm mitigation of the incident. We are monitoring the fix and will add updates as necessary. Aug 9, 20:23:03 GMT+0 - Resolved - This incident is now resolved. Type: Incident

Duration: 3 days, 3 hours and 42 minutes

<p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>16:41:05</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of elevated error rates in the YouTube video proxy and are actively investigating..</p> <p><small>Aug <var data-var='date'> 6</var>, <var data-var='time'>21:05:50</var> GMT+0</small><br><strong>Identified</strong> - We have identified the issue and implemented a temporary mitigation. The team is working on a longer-term fix..</p> <p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>01:21:51</var> GMT+0</small><br><strong>Monitoring</strong> - After a setback, we are now able to confirm mitigation of the incident. We are monitoring the fix and will add updates as necessary..</p> <p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>20:23:03</var> GMT+0</small><br><strong>Resolved</strong> - This incident is now resolved..</p> ]]> Tue, 6 Aug 2024 16:41:05 +0000 https://status.freshpaint.io/incident/clzind7cq174601hgn7cgs51usg https://status.freshpaint.io/incident/clzind7cq174601hgn7cgs51usg Elevated error rates for YouTube videos Type: Incident Duration: 5 days, 23 hours and 27 minutes Jul 24, 17:39:02 GMT+0 - Investigating - We are aware of elevated error rates in the Freshpaint Video Proxy Shield for YouTube videos and are currently investigating. Jul 24, 18:33:50 GMT+0 - Identified - An elevated rate of failures from the YouTube service has caused a cascading chain impacting all videos served by the Freshpaint Video Proxy, including those served by Vimeo and Wistia. A fix is in progress for Vimeo and Wistia, but no fix has been identified for the YouTube issues. Jul 24, 18:54:01 GMT+0 - Identified - We have deployed a fix for the errors serving videos hosted on Vimeo and Wistia. YouTube videos continue to experience an elevated failure rate. Jul 24, 19:37:12 GMT+0 - Investigating - YouTube videos served through Freshpaint continues to be down. We're investigating our options and we expect to have an update in the next several hours. Jul 24, 22:58:55 GMT+0 - Monitoring - YouTube videos are starting to load again for customers using Freshpaint's video proxy service. We are continuing to monitor the situation. Jul 25, 20:59:36 GMT+0 - Monitoring - We are continuing to monitor things on our end. The issue is temporarily mitigated, and the team is working on a longer-term fix. We have also communicated with affected customers directly. Jul 30, 17:05:47 GMT+0 - Resolved - We now consider this incident resolved, but will reopen should the need arise. The team is continuing to work on long term options. Type: Incident

Duration: 5 days, 23 hours and 27 minutes

<p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>17:39:02</var> GMT+0</small><br><strong>Investigating</strong> - We are aware of elevated error rates in the Freshpaint Video Proxy Shield for YouTube videos and are currently investigating..</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>18:33:50</var> GMT+0</small><br><strong>Identified</strong> - An elevated rate of failures from the YouTube service has caused a cascading chain impacting all videos served by the Freshpaint Video Proxy, including those served by Vimeo and Wistia. A fix is in progress for Vimeo and Wistia, but no fix has been identified for the YouTube issues..</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>18:54:01</var> GMT+0</small><br><strong>Identified</strong> - We have deployed a fix for the errors serving videos hosted on Vimeo and Wistia. YouTube videos continue to experience an elevated failure rate..</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>19:37:12</var> GMT+0</small><br><strong>Investigating</strong> - YouTube videos served through Freshpaint continues to be down. We're investigating our options and we expect to have an update in the next several hours..</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>22:58:55</var> GMT+0</small><br><strong>Monitoring</strong> - YouTube videos are starting to load again for customers using Freshpaint's video proxy service. We are continuing to monitor the situation..</p> <p><small>Jul <var data-var='date'> 25</var>, <var data-var='time'>20:59:36</var> GMT+0</small><br><strong>Monitoring</strong> - We are continuing to monitor things on our end. The issue is temporarily mitigated, and the team is working on a longer-term fix. We have also communicated with affected customers directly..</p> <p><small>Jul <var data-var='date'> 30</var>, <var data-var='time'>17:05:47</var> GMT+0</small><br><strong>Resolved</strong> - We now consider this incident resolved, but will reopen should the need arise. The team is continuing to work on long term options..</p> ]]> Wed, 24 Jul 2024 17:39:02 +0000 https://status.freshpaint.io/incident/clz04pnbk191536i5lllzedojo0 https://status.freshpaint.io/incident/clz04pnbk191536i5lllzedojo0 Elevated error rates for YouTube videos Type: Incident Duration: 1 hour and 38 minutes Jul 23, 19:35:42 GMT+0 - Investigating - We are currently investigating this incident. Jul 23, 20:30:02 GMT+0 - Investigating - We have scaled our services, which has partially reduced the error rate. We continue to see more errors than typical for the YouTube video proxy. We are actively investigating the root cause of the incident. Jul 23, 21:13:50 GMT+0 - Resolved - The elevated rate of failures for the YouTube proxy should now be resolved for all customers. Type: Incident

Duration: 1 hour and 38 minutes

<p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>19:35:42</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>20:30:02</var> GMT+0</small><br><strong>Investigating</strong> - We have scaled our services, which has partially reduced the error rate. We continue to see more errors than typical for the YouTube video proxy. We are actively investigating the root cause of the incident..</p> <p><small>Jul <var data-var='date'> 23</var>, <var data-var='time'>21:13:50</var> GMT+0</small><br><strong>Resolved</strong> - The elevated rate of failures for the YouTube proxy should now be resolved for all customers..</p> ]]> Tue, 23 Jul 2024 19:35:42 +0000 https://status.freshpaint.io/incident/clyytfu3k387602hqn39o703orh https://status.freshpaint.io/incident/clyytfu3k387602hqn39o703orh Freshpaint event ingestion is slowed and Freshpaint UI is not loading Type: Incident Duration: 1 hour and 34 minutes Affected Components: Destinations, Freshpaint UI, Warehouses Jul 11, 22:33:55 GMT+0 - Resolved - This incident has been resolved. Jul 11, 22:27:58 GMT+0 - Identified - We've located the source of the issue and implemented a fix. We are beginning to see remediation. Jul 11, 21:00:00 GMT+0 - Investigating - We are currently investigating this incident. Type: Incident

Duration: 1 hour and 34 minutes

Affected Components: , ,

<p><small>Jul <var data-var='date'> 11</var>, <var data-var='time'>22:33:55</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 11</var>, <var data-var='time'>22:27:58</var> GMT+0</small><br><strong>Identified</strong> - We've located the source of the issue and implemented a fix. We are beginning to see remediation..</p> <p><small>Jul <var data-var='date'> 11</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> ]]> Thu, 11 Jul 2024 21:00:00 +0000 https://status.freshpaint.io/incident/clyhtffhw85643hen0l4nidkvb https://status.freshpaint.io/incident/clyhtffhw85643hen0l4nidkvb YouTube videos are not loading for all customers Type: Incident Duration: 4 hours and 44 minutes Jul 9, 22:40:42 GMT+0 - Resolved - This incident has been resolved. Jul 9, 17:56:17 GMT+0 - Investigating - We are currently investigating this incident. Jul 9, 18:48:55 GMT+0 - Investigating - We have several leads that we're looking at, but no certainly identified cause yet. The team is continuing to investigate. Jul 9, 19:41:40 GMT+0 - Investigating - While we've made some progress, we are continuing to investigate the issue. Jul 9, 22:30:08 GMT+0 - Identified - We have identified a fix and are rolling that out. Some users may see videos working immediately, while others may see it shortly. Type: Incident

Duration: 4 hours and 44 minutes

<p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>22:40:42</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>17:56:17</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>18:48:55</var> GMT+0</small><br><strong>Investigating</strong> - We have several leads that we're looking at, but no certainly identified cause yet. The team is continuing to investigate..</p> <p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>19:41:40</var> GMT+0</small><br><strong>Investigating</strong> - While we've made some progress, we are continuing to investigate the issue..</p> <p><small>Jul <var data-var='date'> 9</var>, <var data-var='time'>22:30:08</var> GMT+0</small><br><strong>Identified</strong> - We have identified a fix and are rolling that out. Some users may see videos working immediately, while others may see it shortly..</p> ]]> Tue, 9 Jul 2024 17:56:17 +0000 https://status.freshpaint.io/incident/clyepq2dz28687hsn19m1zvs1h https://status.freshpaint.io/incident/clyepq2dz28687hsn19m1zvs1h Elevated error rates sending to destinations Type: Incident Duration: 1 day, 16 hours and 50 minutes Affected Components: Destinations Jun 27, 02:12:00 GMT+0 - Identified - Error rates for several destinations have climbed. The team identified an issue with our ingestion and mitigated the issue. Jun 28, 19:02:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 day, 16 hours and 50 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 27</var>, <var data-var='time'>02:12:00</var> GMT+0</small><br><strong>Identified</strong> - Error rates for several destinations have climbed. The team identified an issue with our ingestion and mitigated the issue..</p> <p><small>Jun <var data-var='date'> 28</var>, <var data-var='time'>19:02:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 27 Jun 2024 02:12:00 +0000 https://status.freshpaint.io/incident/clz37bl4m8425h4n0txi9puyc https://status.freshpaint.io/incident/clz37bl4m8425h4n0txi9puyc YouTube videos aren't loading for some customers Type: Incident Duration: 6 hours and 31 minutes Jun 7, 14:30:00 GMT+0 - Investigating - We are currently investigating this incident. Jun 7, 21:01:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 6 hours and 31 minutes

<p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>14:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>21:01:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 7 Jun 2024 14:30:00 +0000 https://status.freshpaint.io/incident/clxai9w3258112beofi4ezyh2t https://status.freshpaint.io/incident/clxai9w3258112beofi4ezyh2t