Freshpaint - Elevated error rates for YouTube videos – Incident details

We now consider this incident resolved, but will reopen should the need arise. The team is continuing to work on long term options.

We are continuing to monitor things on our end. The issue is temporarily mitigated, and the team is working on a longer-term fix. We have also communicated with affected customers directly.

YouTube videos are starting to load again for customers using Freshpaint's video proxy service. We are continuing to monitor the situation.

YouTube videos served through Freshpaint continues to be down. We're investigating our options and we expect to have an update in the next several hours.

We have deployed a fix for the errors serving videos hosted on Vimeo and Wistia. YouTube videos continue to experience an elevated failure rate.

An elevated rate of failures from the YouTube service has caused a cascading chain impacting all videos served by the Freshpaint Video Proxy, including those served by Vimeo and Wistia. A fix is in progress for Vimeo and Wistia, but no fix has been identified for the YouTube issues.