Freshpaint - Notice history

All systems operational

Data Collection - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Destinations - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Management Console - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Freshpaint AI - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Warehouses - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Insights and Reporting - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Video Hosting - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 99.51%

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Aug 2024
Sep 2024
Oct 2024

Web Tracker Monitoring - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 100.0%

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Aug 2024
Sep 2024
Oct 2024

Maps - Operational

100% - uptime
Aug 2024 · 100.0%Sep · 100.0%Oct · 99.82%

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Aug 2024
Sep 2024
Oct 2024

Notice history

View current status

Oct 2024

Some videos failed to load
ResolvedPartial outage11 hours 15 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    On Monday evening, we deployed a change to our video infrastructure to enable better availability of metadata on videos. This change contained an error which did not immediately surface due to caching. As caches timed out, some videos experienced issues loading on Tuesday morning. The issue was resolved shortly after we detected it.

Maps are not loading for customers
ResolvedMajor outage1 hour 20 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We have identified the issue and have pushed a fix. We are currently monitoring.

Sep 2024

No notices reported this month

Aug 2024

YouTube videos are failing to load via the proxy
ResolvedMajor outage1113 hours 45 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    The YouTube proxy seems to be working and we are monitoring the service.

  • Update
    UTC
    Update

    Some YouTube videos are failing to load via the Freshpaint Video Proxy. We are investigating the incident.

  • Investigating
    UTC
    Investigating

    We are experiencing an uptick in error responses from YouTube. Videos are loading, but are slow to load.

YouTube videos are not loading
ResolvedPartial outage28 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
Elevated error rates for YouTube videos
ResolvedPartial outage75 hours 41 minutes
  • Resolved
    UTC
    Resolved

    This incident is now resolved.

  • Monitoring
    UTC
    Monitoring

    After a setback, we are now able to confirm mitigation of the incident. We are monitoring the fix and will add updates as necessary.

  • Identified
    UTC
    Identified

    We have identified the issue and implemented a temporary mitigation. The team is working on a longer-term fix.

  • Investigating
    UTC
    Investigating

    We are aware of elevated error rates in the YouTube video proxy and are actively investigating.

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