Freshpaint - YouTube videos are not loading for all customers – Incident details

All systems operational

YouTube videos are not loading for all customers

Resolved
Partial outage
Started 5 months agoLasted about 5 hours

Affected

Video Proxy

Partial outage from 5:56 PM to 10:40 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We have identified a fix and are rolling that out. Some users may see videos working immediately, while others may see it shortly.

  • Update
    Update

    While we've made some progress, we are continuing to investigate the issue.

  • Update
    Update

    We have several leads that we're looking at, but no certainly identified cause yet. The team is continuing to investigate.

  • Investigating
    Investigating
    We are currently investigating this incident.