Freshpaint - Wistia proxy videos are failing to load for some mobile users – Incident details

Video Proxy experiencing partial outage

Wistia proxy videos are failing to load for some mobile users

Investigating
Partial outage
Started 16 days ago

Affected

Video Proxy

Partial outage from 12:14 AM to 12:00 AM

Updates
  • Investigating
    Investigating

    We've identified an elevated failure rate in loading Wistia videos via the Freshpaint Video Proxy on some mobile players.

    We are actively investigating this issue and will provide status updates through this page. As a reminder, the Freshpaint Video Proxy is a sunsetting product, and we recommend long-term that customers migrate to Freshpaint Video Hosting for their video needs.